We only ship within the U.S. We currently use USPS 1st Class and Priority Mail. Type of service depends on weight. Item(s) with a shipping weight under 15 oz will be sent 1st Class. Item(s) with a shipping weight over 15 oz will be sent using Priority Mail. All items include a FREE tracking number and will be shipped out within 3 business days (excluding holidays), unless otherwise noted.
All packages will be shipped to the address you provide. If shipments are returned undeliverable due to an incorrect address then additional charges for reshipping will be required. If you choose not to have the order re-shipped, your order will be cancelled and you will receive a refund less the shipping costs already incurred. Unless, of course, it was our mistake.
All orders shipped within California will be charged 9.50% sales tax.
Returns can be made within fifteen (15) days from the date received by the customer. This will be confirmed by the tracking delivery date. Due to hygiene issues, only UNOPENED and UNUSED items may be returned. Items must be unused, undamaged, and still wrapped in the original packaging.
We reserve the right to refuse a refund request if it does not comply with this policy.
Only the purchase price of the item(s) will be refunded. Please note that your original shipping costs will not be refunded.
1. Contact Millie Zayn Soap Company within fifteen (15) days of receiving an item to be returned.
2. Return the unused item(s) to Millie Zayn Soap Company, 5615 S. La Cienega Blvd., Los Angeles, CA 90056. Returned item(s) should be carefully packaged and parcel should be postmarked within fifteen (15) days from the date originally received. All return shipping charges must be prepaid.
We cannot accept c.o.d deliveries
3. Include a copy of order invoice and/or order number from original order.
4. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving/accepting your returned items. Please note that your original & return shipping costs will not be refunded.
Please contact Millie Zayn Soap Company
with any concerns, comments or questions.